Shipping policy

Shipping Policy

Thank you for choosing JRBFAB. We are committed to ensuring that your orders are delivered in a timely, secure, and transparent manner. This policy outlines important information regarding how we process, ship, and manage orders placed through our store.

Order Processing

All orders are processed within 1 to 2 business days (Monday through Friday, excluding public holidays). Once an order has been processed, a confirmation email with tracking details will be sent to the email address provided at checkout.

Please note that during high-volume periods such as sales events or holidays, processing times may be extended by an additional 1 to 2 business days. We appreciate your patience and understanding.

Domestic Shipping

We offer multiple shipping options within the country to meet your needs. Estimated delivery times are as follows:

Standard Shipping: 3 to 7 business days
Expedited Shipping: 1 to 3 business days

Delivery times are estimates and may vary based on location, weather conditions, and carrier service levels. Orders are shipped using trusted carriers such as USPS, UPS, or FedEx, depending on availability and serviceability to your area.

International Shipping

JRBFAB ships internationally to most countries. Delivery times typically range between 7 to 15 business days, depending on destination and customs clearance processes.

Please note that customs duties, taxes, or import fees may be charged upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the product or shipping prices at checkout. JRBFAB is not liable for any delays caused by customs processing.

Order Tracking

Once your order has been dispatched, you will receive an email containing tracking information. You can use this information to monitor your shipment directly through the carrier’s website or through your JRBFAB account, if applicable.

If you do not receive tracking details within 72 hours of placing your order, please contact us so we can assist you.

Delivery Issues

If your order is marked as delivered but has not been received:

Please check with household members, neighbors, or building management.
Confirm the shipping address provided at checkout.
Contact the carrier directly using the tracking number provided.
If the package is still not located, contact our support team within 7 days of the delivery date.

While JRBFAB is not responsible for lost or stolen packages confirmed as delivered, we will make every effort to help resolve the issue with the carrier.

Address Accuracy and Returned Shipments

Please ensure that all shipping information is entered correctly at the time of purchase. JRBFAB is not responsible for delays or misdeliveries resulting from incorrect or incomplete shipping addresses.

If a package is returned to us due to an incorrect address or failure to claim the shipment, the customer will be responsible for additional shipping fees to reship the order.